FAQ

• We guarantee that all products for sale are in stock.
• In the event of special circumstances, we will contact you promptly to provide a solution — you may choose to wait or request a refund.
• Once a refund is requested, it will be processed within 48 hours, and the funds are expected to be credited within approximately 2 days after the refund is initiated.

• No matter what questions you may have, you can leave us a message via email, WhatsApp, or the online chat window.
• Due to time zone differences, we will reply to your message as soon as possible during business hours, and our response time will generally not exceed 16 hours.

• Every order is manually reviewed before shipment.
• After placing your order, please leave us a message right away — we will adjust your order as requested and provide feedback.
• Most orders are processed within 1–3 days, and as long as your items have not yet been shipped, you can modify your order at any time.

• We provide the optimal default shipping service for each product. View the exact shipping cost in the cart drawer after adding items to your cart.
• If you would like to specify a shipping method or request expedited delivery, please contact our customer service team before purchase or leave a note when placing your order. We will do our best to ship according to your request; if this is not possible, we will contact you shortly.

We support B2B transactions. Contact us via email, WhatsApp, contact form, or online chat, and a dedicated sales representative will get in touch with you.