highland 15 needle embroidery machine

Highland 15-Needle Embroidery Machine: Technical Mastery and Productivity Optimization

1. Introduction to Highland 15-Needle Machine Capabilities

The highland 15 needle embroidery machine stands out as a technical powerhouse in today’s commercial embroidery landscape. Renowned for blending robust industrial features with user-friendly controls, Highland’s lineup caters to both high-volume production and passionate hobbyists seeking professional results. At its core, the Highland machine delivers a compelling mix of advanced technical specifications, versatile functional capabilities, and thoughtful workflow optimizations.

This blog will guide you through everything you need to know: from a deep dive into technical specs and setup essentials, to advanced productivity features like the RPS Reciprocator Protection System and multitasking controls. Whether you’re evaluating the Highland for purchase, looking to maximize its performance, or seeking to validate its real-world reliability, you’ll find actionable insights and expert guidance here. Ready to unlock the full potential of your embroidery business? Let’s explore what makes the Highland 15-needle machine a leader in technical mastery and productivity optimization.

Table of Contents

2. Technical Specifications and Setup Essentials

Highland’s 15-needle machines are engineered for both power and precision, offering a range of models to suit diverse production needs. Let’s break down the core models, their performance metrics, and the essential steps for getting your machine up and running with ease.

2.1 Core Models and Performance Metrics

Highland’s 15-needle lineup includes the 1501 Breeze, 1501C5, and 1504C5 models—each tailored for different workflows. Here’s how they compare:

Model 1501 Breeze 1501C5 1504C5
Needles 15 15 15 (per head)
Working Area 355 x 200 mm (14 x 7.8") 500 x 450 mm (19.6 x 17.7") 500 x 400 mm (19.7 x 15.7")
Speed 800+ stitches/minute 1,000 stitches/minute 1,000 stitches/minute
Memory 100 million stitches (800 designs) 16 million stitches 100 million stitches
Power 110V single-phase 115V standard 115V standard
Special Features Compact, noise reduction Heavy-duty industrial build 4-head bridge, linear pantograph

The 1501 Breeze is ideal for compact spaces and quieter operation, while the 1501C5 and 1504C5 models ramp up the production power with larger embroidery fields and industrial-grade construction. All models feature high-capacity memory, real-time stitch displays, and multitasking control panels that let you prep the next job while the current one is still stitching.

2.2 Design Loading and Color Sequencing

Loading your design and setting up color sequences on a Highland machine is refreshingly intuitive, thanks to the LCD touchscreen and smart workflow design.

Step-by-Step Guide:

1. Load Your Design:

- Insert a USB drive (supports Tajima, Barudan, and ZSK files).

- Use the touchscreen to access the “Confirmed” memory section.

- Select your design from the USB or machine memory. If a design is already confirmed, release it first.

2. Set Color Sequence:

- Enter the “Parameter Settings” and then “Color Settings.”

- Assign thread colors to needles by tapping the corresponding icons. The preview updates in real time, reflecting your choices.

- Confirm your sequence with a single tap.

3. Adjust Design Parameters:

- Use on-screen prompts to scale, rotate, or mirror your design.

- For caps, set the correct orientation in the “Design Parameters” menu.

- The trace function, activated with one touch, uses a laser light to outline the design area—helping prevent accidental hoop strikes.

4. Ready to Stitch:

- Ensure the hoop size and position are correct.

- Confirm the design, switch to “Run” mode, and activate automatic color change/start.

- Press START and watch your design come to life.

Pro Tip: The multitasking panel allows you to load or prep your next design while the machine is still stitching—no more wasted downtime between jobs.

2.3 Hooping Best Practices and RPS Protection

Efficient hooping and machine protection are crucial for both quality and longevity. Highland’s Quick Change Cap System and RPS Reciprocator Protection System streamline these processes.

Quick Change Cap System:

- Switch from flat to cap embroidery in seconds—no tools required. Just snap in the cap driver or flat hoop as needed.

- The 90-degree presser foot lets you embroider closer to the brim of caps, while the 270-degree rotating cap driver covers both sides and the front in one go.

RPS Reciprocator Protection:

- If you accidentally strike a hoop, Highland’s patented RPS system absorbs the impact with a replaceable plastic post. Instead of a costly repair and downtime, you simply swap out the post and get back to work.

- This innovation is a game-changer for busy shops, dramatically reducing maintenance headaches and protecting your investment.

Accessory Highlights:

- Each model comes with a diverse set of hoops: from small (60x40mm) to large jacket back hoops (42x30cm), plus wide cap frames for maximum versatility.

- Included features like auto-stop bobbin winders, sturdy support tables, and highland embroidery machine hoops make handling bulky items—like jackets and hoodies—much easier.

With Highland’s thoughtful engineering, you’ll spend less time troubleshooting and more time producing beautiful embroidery.

QUIZ
Which Highland 15-needle model is optimized for compact spaces with noise reduction features?

3. Advanced Functional Capabilities Breakdown

The Highland 15-needle machine isn’t just about raw power—it’s about smart, efficient, and reliable production. Here’s a closer look at the advanced features that set it apart.

3.1 RPS Reciprocator Protection System Analysis

The RPS Reciprocator Protection System is Highland’s answer to one of embroidery’s most dreaded mishaps: hoop strikes that can cripple a machine. Unlike traditional reciprocator systems (as seen in Tajima or Barudan machines), which often require extensive repairs after a collision, Highland’s RPS uses a metal reciprocator paired with a replaceable plastic post.

  • How It Works: When a hoop strike occurs, the plastic post absorbs the impact and breaks away—protecting the expensive internal mechanics. Replacing the post takes just minutes, letting you resume work with minimal downtime.
  • Mechanical Advantage: This design dramatically reduces the risk of long-term damage and slashes repair costs, especially in high-volume environments where accidents are inevitable. The RPS system outperforms traditional reciprocators in longevity and reduces highland embroidery machine troubleshooting needs, offering both peace of mind and real-world savings for business owners.
  • Workflow Impact: Instead of waiting for a technician or facing a costly repair, you’re back in business almost instantly—turning potential disasters into minor hiccups.

3.2 500mm Embroidery Area Applications

A supersized embroidery field is a game-changer for creative and commercial projects alike. The Highland HM-1501C5’s 500mm x 400mm (and up to 500mm x 450mm on some variants) embroidery area unlocks new possibilities:

  • Jacket Backs and Large Designs: Easily accommodate large-format projects, such as jacket backs, banners, or tote bags, without rehooping or splitting designs.
  • Cap Brim Proximity: The specialized cap frames and 90-degree presser foot enable embroidery closer to the brim than ever before, while the 270-degree rotation covers the front and sides in a single run.
  • Garment Stability with MaggieFrame Magnetic Hoops: For garment embroidery, pairing your Highland machine with MaggieFrame magnetic hoops takes stability and ease-of-use to the next level. MaggieFrame’s powerful magnetic clamping system holds fabrics securely, ensuring even tension and reducing slippage—especially on thicker or tricky materials. The result? Cleaner designs, fewer errors, and faster production, making MaggieFrame an ideal partner for maximizing your Highland’s large embroidery field.

Whether you’re personalizing apparel, producing team jackets, or running mass orders, the Highland’s expansive workspace and advanced hooping options help you deliver professional results—efficiently and reliably.

QUIZ
What is the primary advantage of Highland’s RPS Reciprocator Protection System?

4. Purchase Decision Framework

When investing in a commercial embroidery machine, the stakes are high—your choice shapes production capacity, workflow flexibility, and long-term profitability. Highland’s multi-head 15-needle lineup, particularly the HM-1502 and HM-1508, offers robust solutions for both growing shops and industrial-scale operations. Let’s unpack the key differences and what they mean for your business.

4.1 HM-1502 vs HM-1508 Commercial Use Comparison

Choosing between the HM-1502 and HM-1508 is like deciding whether to buy a nimble delivery van or a full-blown cargo truck. Both get the job done, but the scale and speed are worlds apart.

Feature HM-1502 (2-Head) HM-1508 (8-Head)
Number of Heads 2 8
Production Capacity Moderate commercial use High-volume industrial use
Speed 1,000 stitches per minute 1,000 stitches per minute
Embroidery Area 500mm x 450mm (19.7" x 17.7") 500mm x 450mm (19.7" x 17.7")
Needle Count 15 per head 15 per head
Memory Capacity 100 million stitches (800 designs) 100 million stitches (800 designs)
Control Panel 10.4" color TFT-LCD 10.4" color TFT-LCD

Accessories Included: Both models are generously equipped—each head comes with a cap system (1 cap driver, 1 cap gauge, and 2 wide cap frames), plus a full suite of hoops for shirts, jacket backs, and more. Design tools like a USB port, laser light tracing, and automatic thread trimming are standard, ensuring you’re ready for anything from sportswear to corporate uniforms.

Production Volume Matrix:

- HM-1502: Designed for moderate commercial demand, ideal for shops handling custom orders, team apparel, or small-batch production.

- HM-1508: Built for high-volume, industrial throughput—think contract embroidery, mass customization, or rapid fulfillment environments.

Scalability:

- The HM-1502 offers a lower upfront investment compared to the highland 15 needle embroidery machine price range and is perfect for businesses scaling up from a single-head machine.

- The HM-1508, with its eight heads, is a powerhouse for businesses with established, high-volume workflows and the need for rapid, parallel production.

Durability and Workflow:

Both models feature Highland’s RPS Reciprocator Protection System and linear pantograph drive, ensuring reliability and minimizing downtime. Whether you’re running two heads or eight, you benefit from the same robust engineering and workflow efficiencies.

Bottom Line: If your shop is ready to tackle large orders with confidence and speed, the HM-1508 is your ticket to industrial-grade performance. For those building their business or focusing on custom, varied work, the HM-1502 offers the perfect balance of capability and cost.

4.2 Warranty and Long-Term ROI Factors

Let’s face it—an embroidery machine isn’t just a purchase; it’s an investment in your business’s future. Highland’s warranty and durability features are engineered to protect that investment and maximize your return.

Five-Year Warranty:

Highland covers mechanical components and parts for five years, outpacing many competitors. This extended coverage reflects confidence in the machine’s build quality and shields you from unexpected repair costs during the most critical years of operation.

Maintenance Cost Reduction:

The RPS Reciprocator Protection System is more than a clever engineering trick—it’s a real-world cost saver. By using metal reciprocators with replaceable plastic posts, Highland machines dramatically reduce the risk of catastrophic damage from hoop strikes. Instead of expensive repairs and lost production time, you simply swap out a plastic post and keep sewing.

Durability and Uptime:

Linear pantograph drives ensure consistent stitch quality, even at high speeds, and are less prone to wear than traditional systems. Automatic features like color change and thread break detection further minimize operator intervention and error, boosting overall productivity.

Factor HM-1502 HM-1508
Cost Efficiency Lower upfront cost Higher upfront cost
ROI Potential Suits moderate demand Excels in high-volume production
Downtime Risk Mitigated by RPS system Mitigated by RPS system
Scalability Limited by 2 heads Highly scalable (8 heads)

User Insights: Forum reviews and user feedback consistently highlight the effectiveness of the RPS system in minimizing downtime and repair expenses. The five-year warranty, combined with Highland’s robust technical support, provides peace of mind—so you can focus on growing your business, not managing breakdowns.

The Takeaway: Highland’s warranty and engineering innovations don’t just protect your machine—they protect your bottom line. Whether you’re eyeing the HM-1502 or the HM-1508, you’re investing in a platform designed for long-term reliability and profitability.

QUIZ
Which feature is a key differentiator between the HM-1502 and HM-1508 models?

5. User Experience Validation

Numbers and specs are great, but what really matters is how a machine performs in the wild—on real shop floors, with real deadlines. Here’s what users and industry forums reveal about the Highland 15-needle experience.

5.1 Real-World Reliability Benchmarks

Consistent Performance Across Fabrics: The Highland 15-needle machines are designed to maintain high stitch quality at speeds up to 1,200 stitches per minute, thanks to linear pantograph motors and advanced drive systems. Whether working with delicate cotton, heavy denim, or performance synthetics, users report steady, reliable stitching that doesn’t sacrifice precision for speed.

RPS Reciprocator Protection System: Users consistently praise the RPS system for its ability to prevent major mechanical failures. Instead of facing costly repairs after a hoop strike, operators simply replace a plastic post and get back to work—a small fix that makes a big difference in uptime.

Forum Feedback: Forum reviews and Highland embroidery machine reviews consistently highlight the machine's durability and ease of use. On T-Shirt Forums, opinions about Highland machines are varied. Some users appreciate the robust feature set and reliability, while others have reported challenges with support responsiveness, especially in earlier years. For instance, one user noted a lack of callback from support.

Metric Highland HM-1501C/1501C5 Brother PR-650e
Downtime Prevention RPS system reduces reciprocator breakage. Automatic thread break detection stops errors. Automatic threading and spool reset optimize workflow.
Maintenance Preventive maintenance extends lifespan. Users report fewer repairs due to RPS. No specific maintenance data available.
Warranty 5-year coverage for critical components. Warranty details unspecified.

Key Insight: While Highland may not boast the absolute fastest speeds (SWF claims higher SPM), it consistently delivers on durability and stitch quality—qualities that matter most when deadlines loom and reputations are on the line.

5.2 Post-Purchase Support Ecosystem

Support Infrastructure: Highland, through ColDesi, offers toll-free technical support and on-site repairs. Many issues are resolved quickly over the phone, and award-winning service teams are available for more complex needs. Training is included, ensuring new users can hit the ground running.

User Experiences:

  • Positive: Some users report rapid troubleshooting and helpful guidance, especially for those new to commercial embroidery.
  • Negative: There are instances of users needing multiple support calls within the first year, suggesting that while support is generally robust, experiences may vary.
Factor Highland Brother PR-650e
Learning Curve Moderate (touchscreen requires training). Lower (intuitive automatic threading).
Workflow Efficiency High (15 needles, large 19" x 14" field). Moderate (6 needles, smaller field).
Factor Highland Brother PR-650e
Upfront Cost $14,290–$15,500 Lower (exact pricing unspecified).
Long-Term Savings Reduced maintenance costs due to RPS and durable components. Potential higher repair costs without warranty details.
ROI Users report handling $7,000+ orders within weeks due to efficiency. No comparable ROI data available.

Final Thought: Highland’s post-purchase support is a major asset, especially for commercial operators. While some users have faced hurdles, the general consensus is that the combination of training, warranty, and technical assistance makes Highland a solid long-term partner. If you’re considering Highland, it’s wise to check recent reviews and clarify support expectations with your vendor.

QUIZ
What do users frequently praise about the RPS system in forum reviews?

6. Advanced Productivity Techniques

Unlocking the full potential of your Highland 15-needle machine means leveraging its advanced features for smarter, faster, and more precise embroidery. Here's how to optimize every stitch.

6.1 Offset Adjustment Strategies

Manual vs. Automatic Positioning: Highland machines offer both manual and automatic offset adjustments, making it easy to reposition frames after design changes or interruptions—a lifesaver for appliqué work and multi-piece projects.

  • Automatic Offset: With a few taps on the control panel, you can return the frame to its previous position, reducing setup time for repeat designs and ensuring perfect alignment.
  • Manual Offset: Use directional keys to nudge the frame, with selectable high/low speed options for fine-tuned precision. This is especially useful when placing appliqué pieces or making micro-adjustments for layered designs.
  • Float Function: The float feature lets you move forward or backward through a design, stitch by stitch or color by color. This is invaluable for troubleshooting, re-aligning after thread breaks, or skipping to specific design sections. The YouTube training series demonstrates how to use these tools for efficient, error-free production.

Design Scaling and Memory: Built-in scaling tools and Highland embroidery machine software allow you to resize designs directly on the machine, adapting to various hoop sizes without distortion. Scaled designs are saved in memory, so you don't lose your adjustments—even after powering down.

Workflow Optimization:

  • Auto Modes: Use automatic color change and auto start for high-volume runs, or switch to manual modes for testing and specialty work.
  • One-Touch Trace: Always verify design placement before stitching—just a tap activates the laser trace, helping you avoid costly mistakes.

6.2 Cap Embroidery Parameter Optimization

270° Wide Frame Configuration: Highland's wide cap frames enable embroidery from ear to ear, covering the front and both sides of caps in a single setup. The 90-degree presser foot lets you sew closer to the brim than ever before, maximizing your creative options.

Parameter Adjustments for Caps:

  • Sewing Direction: The default direction suits flat garments, but for hats, you'll need to reconfigure the design orientation. This is easily done via the "Design Parameters" menu on the touchscreen.
  • Frame Compatibility: The included wide cap frames (e.g., 360 x 200mm) are designed for stability and optimal fabric tension—critical for curved surfaces.
  • Automatic Thread Trimming: This feature minimizes manual intervention, making multi-color hat designs more efficient and less error-prone.

Hat Hooping Guide Highlights: Proper hooping is essential for quality results. The 270° cap frame system is engineered for quick, secure placement—practice makes perfect, and Highland's design makes it easier to master.

Pro Tip: Always trace your design before stitching on a cap. The reduced movement field in cap configuration means precision is key—use the laser trace and fine-tune placement as needed.

By mastering these advanced techniques, you'll transform your Highland machine from a workhorse into a true embroidery powerhouse—one that delivers speed, accuracy, and creative freedom for every project. Ready to take your productivity to the next level? Dive in, experiment, and watch your results soar.

QUIZ
Which feature enables embroidery of caps closer to the brim on Highland machines?

7. Maintenance and Longevity Protocols

Maintaining your Highland 15-needle embroidery machine isn’t just about keeping it running—it’s about safeguarding your investment and ensuring every stitch is as flawless as the last. Let’s break down the essential daily and weekly care routines, plus smart troubleshooting strategies that keep your production humming and your headaches at bay.

7.1 Daily/Weekly Servicing Checklist

A well-oiled machine (learn how to oil Highland embroidery machine properly) is a happy machine—literally. The Highland 1501C’s longevity and performance hinge on a precise maintenance schedule that covers oiling, cleaning, and timely replacement of consumables. Here’s your go-to checklist for keeping things running smoothly:

Oiling Schedule and Lubrication

Component Frequency Oil Type Application
Main Shaft Daily Sewing machine oil 2–3 drops
Shaft and Linkage Daily Sewing machine oil 1 drop
Bed Arm Daily Sewing machine oil 2–3 drops
Reciprocator Shaft Daily Sewing machine oil 1 drop
Rotary Hook Every 4 hours of use Sewing machine oil 1 drop
Needle Bars Weekly Sewing machine oil 1 drop per bar
Needle Bar Felt Pads Weekly Sewing machine oil 1 drop

Lubricant Recommendations:

- Primary: Use high-quality sewing machine oil, such as Zoom Spout or a pen oiler, for most components.

- Optional: Alba-5 Lubricant Spray for precision, or AlbaChem Dry Silicone Spray for non-staining lubrication.

Pro Tips:

- Always run a test garment after oiling to absorb any excess oil.

- Use compressed air to clear out dust and debris before applying lubricants.

Consumable Replacement Intervals

Component Replacement Interval Trigger
Bobbin Case Every 3–6 months Wear, damage, or frequent thread breaks
Needles Every 25–40 hours of use Breakage, thread issues, or visible wear

- Bobbin Case: Inspect regularly and replace if damaged or after 3–6 months of use.

- Needles: Swap out immediately following a break, or if you notice thread fraying or skipped stitches. Always use manufacturer-approved needles.

Essential Tools and Supplies

- Sewing machine oil (pen or spout applicator)

- Alba-5 Lubricant Spray (optional)

- Compressed air for cleaning

- Off-set flathead screwdriver (for disassembly and adjustments)

Additional Maintenance Procedures

1. Needle Depth Adjustment:

- Remove the faceplate and thread to inspect needle depth.

- Adjust the lower and upper clamps as needed, then cycle the machine to 100° after adjustments.

2. Rotary Hook Maintenance:

- Clean and lubricate the rotary hook every 4 hours of operation to prevent thread jams.

3. Frame and Thread Management:

- Use manual frame-moving and thread-trimming functions on the control panel to clear errors or reposition the frame.

Key Challenges & Solutions:

- Insufficient Guidance: While official resources offer basic schedules, detailed step-by-step guides for advanced procedures like needle depth calibration can be limited. Refer to Highland’s official training videos for visual walkthroughs.

- Lubricant Compatibility: Always opt for non-staining oils to protect your fabrics.

- Error Handling: If you encounter positioning errors after maintenance, use the control panel’s “Cycle to 100°” function to reset.

A little daily care goes a long way—think of it as giving your machine a morning cup of coffee before it gets to work!

7.2 Troubleshooting Common Mechanical Issues

Even the best machines can hit a snag. The Highland 15-needle’s robust engineering means most issues are minor and quickly resolved—if you know where to look. Here’s how to tackle the most common hiccups and keep your workflow on track.

Thread Break Solutions

- Check Thread Path: Ensure the thread is correctly threaded through all guides and tensioners. Misthreading is a top culprit for breaks.

- Inspect Needle: Replace bent, dull, or damaged needles immediately—don’t wait for a break to happen.

- Tension Settings: Adjust upper and bobbin thread tensions as needed. Too tight or too loose can both cause breaks.

- Rotary Hook Cleaning: Lint and debris in the rotary hook area can cause snags. Clean and oil every 4 hours of use.

Rotary Hook Alignment

- Symptoms: Frequent thread breaks, missed stitches, or bird’s nests may signal misalignment.

- Quick Fix: Power down, remove the needle plate, and inspect the rotary hook. Realign as per the manufacturer’s instructions, or consult Highland’s training videos for a step-by-step guide.

- Cycle to 100°: Use the control panel’s “Cycle to 100°” function to ensure the hook and needle are in sync after any adjustment.

Reducing Fabric Slippage with MaggieFrame Magnetic Hoops

Stability during embroidery is crucial—especially for tricky fabrics or large designs. That’s where MaggieFrame magnetic embroidery hoops shine. When paired with your Highland machine, MaggieFrame’s powerful magnetic clamping system holds garments securely, ensuring even tension and minimizing slippage. This not only improves stitch accuracy but also reduces the risk of thread breaks caused by fabric movement. For high-volume shops or anyone tired of fighting with puckered or misaligned garments, MaggieFrame delivers a tangible productivity boost.

Other Common Issues and Quick Fixes

- Machine Won’t Power On: Double-check the power switch and ensure the emergency stop button is released (twist to reset).

- Manual Thread Trimming: If auto-trimming fails, use the manual trim function via the control panel to clear any thread jams.

- Error Codes: Refer to the on-screen prompts and Highland’s support documentation for targeted solutions.

Bottom Line: Most issues can be solved with a little patience and the right tools. And when you need extra help, Highland’s support and training resources are just a call or click away.

QUIZ
Which component requires daily oiling on the Highland 1501C?

8. Conclusion: Maximizing Investment Value

In the world of commercial embroidery, the Highland 15-needle machine stands as a testament to technical mastery and operational efficiency. Its blend of robust engineering, advanced features like the RPS Reciprocator Protection System, and user-friendly workflows ensures both reliability and versatility. Whether you’re running a boutique shop or scaling up for industrial production, Highland’s thoughtful design and comprehensive support empower you to achieve consistent, high-quality results. While competitors like Tajima and Barudan have their strengths, Highland carves out a unique niche—delivering exceptional value, durability, and creative freedom for embroidery professionals.

9. FAQ: Highland Machine Essentials

9.1 Q: What file formats are compatible with the Highland 15-needle embroidery machine?

A: Highland machines support popular embroidery file formats, including Tajima (DST), Barudan, and ZSK files. Designs can be loaded via USB flash drive or, on some models, through a wireless connection.

9.2 Q: What are the typical noise levels during operation?

A: Highland 15-needle machines are engineered with noise reduction technology, operating at approximately 68–72 dB. This ensures a quieter environment, suitable for both home studios and commercial shops.

9.3 Q: How does multi-head synchronization work on Highland machines?

A: Multi-head Highland models (like the HM-1502 or HM-1508) feature synchronized control panels, allowing all heads to operate in unison. This streamlines production for large orders and ensures consistent results across multiple garments.

9.4 Q: What should I do if my machine doesn’t power on?

A: First, check the power switch at the back of the machine and ensure the emergency stop button (located atop the control panel) is released. Twist the button to reset if needed, then try powering on again.

9.5 Q: Can I load a new design while the machine is running?

A: Yes! Highland’s multitasking control panel lets you load or prep your next design while the current job is still stitching, saving valuable production time.

9.6 Q: How do I set the color sequence for a new design?

A: After loading your design, use the touchscreen’s “Parameter Settings” and “Color Settings” menus to assign thread colors to needles. The system provides real-time previews and easy adjustments.

9.7 Q: What maintenance is required to keep my Highland machine running smoothly?

A: Follow a daily and weekly maintenance schedule: oil key components, replace needles every 25–40 hours, and clean the rotary hook regularly. Refer to the servicing checklist for details.

9.8 Q: Where can I find additional support or training?

A: Highland, through ColDesi, offers phone-based technical support and award-winning service teams. Training is included with your purchase, and most troubleshooting can be resolved over the phone or via official training videos.

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